Job Description

Position: AML Operations Agent - L1 Job Type: Full Time, Contract (12 Months Renewable) - Weekdays Only

JOB RESPONSIBILITIES:

o Monitor customer interactions (calls, emails, chats) and transactional activities for potential red flags that may indicate money laundering or other suspicious behaviors. o Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions. o Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary. o Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements. o Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager. o Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting. o Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices. o Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.

JOB REQUIREMENTS: o Diploma or Bachelor's degree in Finance, Business, or related field. o Minimum 1 year of experience in Banking, AML operations, compliance, or customer service. o Familiarity with

BNM AML/CFT

guidelines and the ability to apply these in a customer-facing environment. o Strong communication skills for interacting with both internal teams and customers during sensitive investigations. o Ability to work under pressure and manage multiple investigations simultaneously. o High attention to detail and a methodical approach to handling suspicious activity cases
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Title: Customer Service Team Lead Location: Malaysia Employment Type: Full-Time Experience: 2-3 years in digital banking or conventional banking Job Overview:

We are looking for a Customer Service Team Lead with expertise in the digital banking sector to manage a team of customer service agents. The ideal candidate will have experience leading a customer support team and ensuring high-quality service delivery.

Candidates with experience from AEON Bank, Boost, or GX Bank are highly preferred.

Key Responsibilities: o Lead and mentor a team of customer service agents. o Oversee daily operations and ensure service targets are met. o Monitor team performance and implement process improvements. o Handle escalated customer issues and provide resolution. o Train new hires and conduct regular performance evaluations. o Ensure compliance with digital banking policies and procedures.

Requirements:

o 2-3 years of experience in customer service, preferably in digital banking. o

Prior experience in AEON Bank, Boost, or GX Bank is a strong advantage.

o Strong leadership and team management skills. o Excellent communication and problem-solving abilities. o Experience in conventional banking will also be considered

Job Type: Contract
Contract length: 12 months

Pay: RM2,478.33 - RM3,500.00 per month

Benefits:

Flexible schedule Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person