Hospitality Specialist / Customer Service Associate (pavilion Kuala Lumpur)

Kuala Lumpur, Malaysia

Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

  • Jalan Bukit Bintang 168 Kuala Lumpur WP Kuala Lumpur Malaysia 55100
Penerangan Kerja
Kelayakan
Requirements
  • Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
  • Enthusiastic with a positive and patient attitude and possess a flair for customer service.
  • Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
  • Observant and able to evaluate environment and customers for cues.
  • Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to "think on your feet".
  • Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
  • Ability to work as part of a team.
  • Agile and flexible to travel within Malaysia
Tanggungjawab
Roles & Responsibilities
  • Welcomes our customers in a friendly and professional manner and presents apositive first impression, synonymous with company's brand image.
  • Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company's products.
  • Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
  • Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
  • Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
  • Offers recommendations to continuously improve customer experience.
  • Supports the implementation of company's programs or initiatives.
  • Follows company's operational policies and procedures and reports essential information to superior.
Manfaat
  • Staff Meal
  • Staff discount
  • Overtime and allowances
  • Uniforms provided
Kemahiran
Customer Service Communication Skills Problem Solving Hospitality Conflict Resolution Active Listening Empathy
Peringatan Penting
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Skills Required

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Job Detail

  • Job Id
    JD1311178
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned