Job Description

?? Hospitality Specialist / Customer Service Associate (Pavilion Kuala Lumpur) ??, ?? up to MYR 2,600, BERJAYA PARIS BAGUETTE SDN BHD WP Kuala Lumpur ????? - Ricebowl
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Hospitality Specialist / Customer Service Associate (Pavilion Kuala Lumpur)
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MYR2,500 - MYR2,600 Per Month
KL City,
Fresh Graduates
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Posted a day ago o Closing 2 Jan 2026
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• Jalan Bukit Bintang 168 Kuala Lumpur WP Kuala Lumpur Malaysia 55100

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Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to "think on your feet".
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia

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Roles & Responsibilities

• Welcomes our customers in a friendly and professional manner and presents apositive first impression, synonymous with company's brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company's products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company's programs or initiatives.
• Follows company's operational policies and procedures and reports essential information to superior.

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• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided

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Customer Service Communication Skills Problem Solving Hospitality Conflict Resolution Active Listening Empathy

Skills Required