Job Description


We\xe2\x80\x99re looking for a friendly and organized Host/Hostess to join our team! If you enjoy makingguests feel welcome and ensuring they have a great dining experience, we\xe2\x80\x99d love to hearfrom you.Your Responsibilities:

  • Greet customers warmly as they arrive and make them feel comfortable.
  • Manage the seating chart, assign tables, and seat guests promptly.
  • Handle reservations by phone, online, or in person, and manage any special requests.
  • Answer guest questions about the menu or services and ensure they have a positive
experience.
  • Keep the entrance and waiting areas clean and organized; manage waitlists when
necessary.
  • Work closely with servers, kitchen staff, and management to ensure smooth service flow.
  • Process payments and update payment statuses as needed.
  • Inform guests about daily specials, promotions, or upcoming events.
  • Monitor the flow of guests to ensure tables are efficiently used and wait times are
minimized.
  • Gather feedback from guests to improve our service.
  • Assist in taking food and beverage orders from guests when needed.
  • Explain menu items and beverage options to guests.
What We\xe2\x80\x99re Looking For:
  • Minimum SPM.
  • Friendly and well-groomed appearance, maintaining the highest standard of cleanliness.
  • Excellent communication and interpersonal skills.
  • Ability to anticipate guest needs and provide excellent customer service.
  • Fluent in English, Bahasa Malaysia, and Chinese (both spoken and written).
  • Positive and enthusiastic personality with a natural ability to diffuse tension.
  • Strong knowledge of customer service practices.
  • Ability to stay calm under pressure in a busy environment.

The Olive Tree Group

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Job Detail

  • Job Id
    JD1071523
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned