Job Description

\xe2\x80\xa2 Supports the successful execution of all operations in the hotel operations departments and outlets (may include Front Office, Housekeeping, Maintenance). \xe2\x80\xa2 Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures; disciplining Team Members. \xe2\x80\xa2 Provides oversight to ensure that STEG standards and procedures are being followed in all operational departments. \xe2\x80\xa2 Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews, including but not limited to productivity, quality, customer-service standards, resolving problems, identifying trends and assisting with implementing change. \xe2\x80\xa2 Attend and contribute to periodic meetings to maintain favorable working relationships among team members and promote maximum team morale, productivity, and efficiency. \xe2\x80\xa2 Maintains a safe, secure, and healthy environment by establishing, following, and enforcing safety policies procedures, complying with legal regulations and investigations and reporting with Human Resources Department. \xe2\x80\xa2 Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. \xe2\x80\xa2 Creates, maintains and audit reservations to ensure reservation accuracy and all guest requests are actioned accordingly. \xe2\x80\xa2 Monitors guest surveys and reviews, contacting guests regarding service and product. \xe2\x80\xa2 Monitors guest requests and coordinates with respective departments (Housekeeping, Maintenance, Sales, etc.) for successful and timely completion to STEG brand standards. Provides follow up with guests to ensure completion of requests to guest satisfaction. \xe2\x80\xa2 Assist in handling scheduling, hiring and training for the operational departments, including but not limited to: Front Office, Housekeeping. \xe2\x80\xa2 Ensures orientations for new team members are thorough and completed in a timely fashion \xe2\x80\xa2 Fosters team growth through trainings, mentorship and career development. \xe2\x80\xa2 Follows assigned checklists when supporting any operational department (Front Office, Housekeeping). \xe2\x80\xa2 Inspecting Front Office, Housekeeping and Maintenance Departments with their respective staff\'s for cleanliness, ambience, service readiness and staff grooming. \xe2\x80\xa2 Ensures lobby, all public space areas and outlets are maintained and functioning to STEG brand standards, including but not limited to overall cleanliness and presentation standards. \xe2\x80\xa2 Assists with ordering and purchasing needs for the operational departments, including but not limited to Front Office, Housekeeping and Maintenance. \xe2\x80\xa2 Investigates and handle complaints, disturbances, emergencies during shift. \xe2\x80\xa2 Provides strong lobby presence to assist front office team members and guests. \xe2\x80\xa2 Fosters and build relationships with new and existing clients. \xe2\x80\xa2 Instills a calm, organised approach when interacting in stressful situations. \xe2\x80\xa2 Fosters and maintains strong, positive relationships with team members across all departments through communication and regular face-to-face interaction. \xe2\x80\xa2 Covers MOD shifts based on department leader rotations. \xe2\x80\xa2 Performs other duties as assigned, requested or deemed necessary by Leadership Team. Job Requirement \xe2\x80\xa2 Candidate have Diploma/Degree and any experience field hotel may applied. \xe2\x80\xa2 At least 3-4 years working experience in hotel industry. \xe2\x80\xa2 Strong understanding of Hotel Management practices and extensive hands-on experience \xe2\x80\xa2 Good negotiation, communication and relationship building skills. \xe2\x80\xa2 Exceptional Leadership abilities with great attention to detail. \xe2\x80\xa2 Good analytical skills and initiative. \xe2\x80\xa2 Comfort with a fast-paced environment and changing requirements.
Our company is involved in the hotel business, which is STEG Kuala Lumpur. OUR MISSION To provide our guests with value for money stays, with awesome and fun experiences. OUR VISION 1) Be Innovative 2) Be Responsive 3) Be Proactive OUR VALUES - Conduct business with fairness and integrity - Treat everyone the way I want to be treated - Continuously train and motivate staff - Provide quality products and services - Reward staff on merit and promote teamwork - Listen to each other - Agree to disagree and be respectful
Bachelor\'s or Equivalent