Hotel Front Desk Receptionist
Kota Kinabalu, Malaysia
Job Description
Responsibilities
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as providing information about local amenities and attractions, arranging transportation etc.
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
- Manage reservations
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of booking systems and software
- Excellent administration and organisational skills
- Opportunities for promotion
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Overtime pay
- Performance bonus
- Yearly bonus
- Kota Kinabalu (Required)
- Kota Kinabalu: Relocate before starting work (Required)
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Job Detail
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Job IdJD992514
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKota Kinabalu, Malaysia
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EducationNot mentioned