Job Description

BTC Asset Hiring! Full Time Hotel Front Office Assistant in WP Kuala Lumpur, Earn up to MYR 2,500 - Ricebowl
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Hotel Front Office Assistant
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MYR2,300 - MYR2,500 Per Month
KL City,
Fresh Graduates
Hot Job
More than 40 have applied to this job
Posted a day ago o Closing 10 Apr 2026
More than 40 have applied to this job
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Requirements

• Diploma in Hospitality Management or a related field.
• Those with 2 years experience in related field will be preferred.
• Excellent customer service and interpersonal skills.
• Fresh graduates are encouraged to apply
• Required skills: Customer Service, Communication Skills, Organizational Skills, Attention to Detail, Problem-Solving Skills
• Strong communication skills, both verbal and written, in English and Bahasa Malaysia.
• Demonstrated organisational skills and attention to detail.
• Ability to handle guest inquiries and resolve complaints effectively.
• Proficiency in using hotel management software and basic computer applications.

Responsibilities

• Greet guests warmly and professionally upon arrival, ensuring a positive first impression and providing a welcoming atmosphere.
• Manage the check-in and check-out process efficiently, including verifying guest information, processing payments, and issuing room keys.
• Answer phone calls promptly and courteously, providing accurate information about hotel services, availability, and rates, and directing calls to the appropriate departments.
• Respond to guest inquiries, requests, and complaints in a timely and effective manner, resolving issues to ensure guest satisfaction and escalating complex problems to the Front Office Manager.
• Maintain accurate records of guest reservations, room assignments, and billing information, utilizing the hotel's property management system (PMS).
• Provide information and recommendations to guests regarding local attractions, restaurants, and transportation options, enhancing their overall experience.
• Handle cash and credit card transactions accurately, following established procedures for balancing the cash drawer and preparing daily reports.
• Monitor and maintain the cleanliness and organization of the front desk area, ensuring a professional and presentable appearance.
• Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled and any issues are addressed promptly.
• Assist with administrative tasks, such as photocopying, faxing, and distributing mail, as needed.

Benefits

• Annual Leave
• EPF/SOCSO

Additional Benefits

• Annual Bonus
• Allowance Provided

Skills
Customer Service Communication Skills Organizational Skills Attention to Detail Problem-Solving Skills
Important Information
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Skills Required