Perform all check-in and check-out tasks
Answer telephone timely and professional manner accordance to hotel standard.
Manage online reservations
Inform customer about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Ensure guests are properly greeted upon their arrival and assign rooms
Provide excellent guest services throughout their stay
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Ensure Front office logbook and hotel logbook is always updated and actioned upon.
Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
Assist housekeeping in clean and maintain guest rooms according to established standard, including making beds, changing linen, dusting furniture, vacuuming and cleaning bathroom
SKILLS
Proactive
Excellent in organization skills
Excellent in customer services
Solid written and verbal communication skills
Job Types: Full-time, Part-time, Permanent, Contract, Temporary