Job Description

Working Days & Hours:

• Working hours: From 8a.m. to 5p.m., 8a.m. to 12p.m. (Half Day)
• Work Days: Monday to Saturday (Half Day)

Job Requirements:

• Degree or diploma in hospitality management, hotel management, tourism, or a related field.
• At least five (5) years of experience in the hospitality industry.
• Excellent in customer service & communication skills.
• Good in financial management & problem solving skills.
• Strong leadership, organizational, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution skills.
• Ability to work under pressure and handle stressful situations.
• Proficiency in hotel management software and general office software (e.g., Microsoft Office)

Job Scopes:

• Oversee day to day hotel operations, ensuring smooth functioning and guest satisfaction.
• Supervise and manage staff across all hotel departments, including front desk and housekeeping.
• Handle guests complaints, feedback, and special requests to ensure a positive experience.
• Manage financial aspects, including budgeting, bailing, and controlling operational costs.
• Ensure compliance with health, safety, and legal regulations, maintaining property standards.

s:

• Guest Relations and Service:

• Ensure exceptional service standards are met, providing an outstanding experience for all guests.
• Handle guest complaints or concerns in a professional and efficient manner.
• Monitor guest feedback, including reviews and surveys, and take appropriate actions to improve service quality.
• Coordinate with the front desk to ensure check-in/check-out processes run smoothly.
• Operational Management:

• Oversee daily hotel operations, including housekeeping, front desk, and maintenance.
• Ensure rooms are well-maintained, clean, and prepared for guests.
• Monitor inventory and manage supplies, including linens, cleaning products, and guest amenities.
• Oversee hotel bookings, room rates, and availability.
• Ensure adherence to all local regulations and health and safety standards.
• Team Leadership and Staff Management:

• Supervise hotel staff, including front desk, housekeeping, and maintenance teams.
• Recruit, train, and develop staff to ensure high standards of performance and customer service.
• Conduct regular staff meetings and performance reviews.
• Handle staffing issues, including conflict resolution and disciplinary actions when necessary.
• Financial Management:

• Manage the hotel's budget, ensuring cost control and maximizing profitability.
• Monitor revenue and expenses, preparing financial reports for management.
• Ensure that hotel pricing and promotional strategies are aligned with business goals.
• Approve vendor contracts and manage relationships with external suppliers.
• Sales and Marketing:

• Develop and implement marketing strategies to increase hotel bookings and occupancy rates.
• Identify business opportunities, including group bookings, corporate clients, and events.
• Stay updated on industry trends and competition, adjusting pricing and promotions accordingly.
• Compliance and Safety:

• Ensure compliance with all legal requirements, including health, safety, and labor laws.
• Conduct regular inspections to ensure cleanliness, safety, and security standards are upheld.
• Address any maintenance or safety issues in a timely manner.

Benefits & Remunerations:

• Salary Range: From RM4,000
• EPF, SOCSO &EIS
• Medical & Annual leave
• Travel Allowance/ Overtime
• Incentive
• Others

Location: Jalan Riam, Miri, Sarawak, Malaysia.

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