Job Description

You will lead the housekeeping operation team to create a pleasant and lasting atmosphere that enables guests\' satisfaction and provide them with a sense of home away from home.

You will work together with Manager on duty, Maintenance and Security Department and report to the Assistant Hotel Manager.

Responsibilities

• Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Knowledge of safety standards within housekeeping department
• Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
• Schedule all work for weekends and evening hours and assist Manager on Duty to prepare schedule for staff and organize an efficient everyday care of all premises and public area and ensure cleanliness efficiently.
• Ensure employees receive skills upgrading, organize on-the-job training for employees and evaluate their effectiveness
• Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various maintenance and front office staff.
• Manage the expenses of the department and prepare the annual departmental operating budget
• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
• Motivates housekeeping team through training, counseling, coaching, and performance reviews.
• Provides necessary skills & knowledge training to the housekeeping team to uplift the quality and level of staying experiences of the guests.
• Handle guest complaints or dissatisfaction and provides necessary service recovery to delight guests.(if any)
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
• Ensure all cleaning equipment is in proper working condition and make arrangement for repairs as needed
• Minimizes issues and safety risks by prioritizing tasks and ensures adherence to procedures, regulations, and guidelines.
• To assist other departments wherever necessary and maintain good working relationships.
• Assume other responsibilities as designated by the Assistant Hotel Manager

• At least 3 years in a managerial capacity
• Attained at least a Diploma in Hospitality, Hotel Management, or other relevant fields
• Experience in a hotel or service residence environment will be advantageous
• Knowledge of change management and the ability to discover operational efficiencies
• Familiar with cleaning chemicals
• Working knowledge of room management systems
• Good leadership skills and able to lead a team
• Service-oriented, attention to details and observant
• The ability to anticipate customer needs, change goals and direction quickly and multitasking
• Capable of using independent judgement/solid decision making skills ability
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, clientele, internally and externally
• Management and supervisory skills

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