Job Description

1. Supervision & Operations

Assign daily tasks and room allocations to housekeeping staff. Inspect guest rooms, corridors, and public areas to ensure cleanliness and service standards are met. Monitor cleaning supplies, equipment, and linen usage, ensuring proper inventory levels are maintained. Report maintenance issues to the Engineering/Maintenance team for prompt action.

2. Staff Training & Development

Guide and train new housekeeping staff on cleaning procedures, SOPs, and safety standards. Provide feedback and on-the-job coaching to improve performance.

3. Guest Service

Respond promptly to guest requests, complaints, and special requirements related to housekeeping. Coordinate with Front Office to ensure rooms are ready for guest check-in on time. Maintain a professional and courteous attitude when dealing with guests and colleagues.

4. Compliance & Safety

Ensure staff follow hotel SOPs, hygiene, and safety standards. Handle cleaning chemicals responsibly and train team on safe usage. Enforce compliance with company policies and procedures.

Qualifications & Requirements

Certificate/Diploma in Hospitality Management

or equivalent is preferred. Minimum

2 years

of housekeeping experience in a hotel or resort, with at least 1 year in a supervisory role. Strong leadership, organizational, and communication skills.
Job Type: Full-time

Pay: RM1,900.00 - RM2,400.00 per month

Benefits:

Additional leave Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Experience:

Housekeeping Team Leader: 2 years (Required)
Work Location: In person