Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
Comply and maintain service and product audit by Global Operations
Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
Promote teamwork and quality service within the team and coordination with the other departments
Manage the expenses of the department and prepare the annual departmental operating budget and finance
Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
Manage horticultural, pest control and waste management activities in the service apartment
Review and follow up on guests' feedback and satisfaction scores to improve quality and standards
Suggest innovative methods to mitigate issues and improve guests' experiences
This is a pre-opening position.
Job Type: Full-time
Pay: From RM6,000.00 per month
Benefits:
Additional leave
Free parking
Health insurance
Meal allowance
Opportunities for promotion
Parental leave
Professional development
Work Location: In person
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.