Job Description

Key Responsibilities

Team Leadership & Supervision

Lead, train, and motivate the housekeeping team to achieve operational excellence. Prepare staff schedules and manage daily assignments for room attendants, public area cleaners, and linen attendants. Conduct regular staff briefings and performance evaluations.

Operations Management

Ensure all guest rooms and public areas are cleaned and inspected according to hotel standards. Maintain cleanliness of back-of-house areas and ensure compliance with health & safety standards. Handle guest requests and complaints promptly and professionally.

Inventory & Budget Control

Manage housekeeping supplies, linen, and uniforms; monitor usage and control costs. Prepare monthly consumption reports and support budgeting process.

Quality Assurance

Conduct daily room inspections and spot-check public areas to maintain quality. Implement standard operating procedures (SOPs) for housekeeping tasks. Monitor lost & found procedures.

Collaboration

Work closely with Front Office and Maintenance teams to ensure room readiness. Coordinate with HR for recruitment, training, and staff development.

Requirements

Education:

Diploma/Degree in Hospitality Management or related field (preferred).

Experience:

Minimum 3-5 years in housekeeping operations, with at least 1-2 years in a supervisory/managerial role.

Skills:

Strong leadership and people management skills. Excellent attention to detail and commitment to cleanliness standards. Good communication skills (English/Malay). Proficient in housekeeping software (PMS) and MS Office.
Job Types: Full-time, Permanent

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

Free parking Gym membership Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person