Job Description

Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house spaces meet the hotel's cleanliness and hygiene standards. This role involves supervising housekeeping staff, conducting inspections, and coordinating with other hotel departments to provide high-quality guest experience.

JOB RESPONSIBILITIES

Housekeeping Operations & Supervision

Supervise and coordinate the work of housekeeping staff, including room attendants and public area attendants. Assign tasks, monitor progress, and ensure efficient workflow. Conduct regular inspections of rooms, corridors, and common areas to ensure cleanliness and maintenance standards are met.
Guest Satisfaction & Service Quality

Ensure all guest rooms are cleaned and prepared according to hotel standards. Respond promptly to guest requests and complaints regarding housekeeping services. Ensure VIP and special requests are handled with extra attention to detail.
Training & Team Management

Train new and existing housekeeping staff on cleaning procedures, safety standards, and hotel policies. Motivate and guide team members to maintain high standards of service. Monitor staff performance and provide feedback for improvement.
Inventory & Supplies Management

Ensure adequate stock of cleaning supplies, toiletries, and linens. Monitor and control the usage of cleaning materials to avoid wastage. Report damaged or missing items in guest rooms to the maintenance or front office team.
Health, Safety & Hygiene Compliance

Ensure compliance with hotel safety and sanitation standards. Train staff on proper handling of cleaning chemicals and equipment. Report any health or safety hazards immediately to management.
Coordination with Other Departments

Work closely with the front office team to manage room status updates. Coordinate with maintenance for timely repairs and maintenance of hotel facilities. Assist in planning for high-occupancy periods, events, and VIP guest stays. Perform any other ad-hoc matters assigned by superior and/or the management.

only shortlisted candidates will be notified

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Meal provided Opportunities for promotion Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your expected salary for the job? How long is your notice period that you need to serve for your current employer?
Experience:

housekeeping: 3 years (Preferred)
Work Location: In person