Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Summary

Responsible for the maintenance of guest rooms and surrounding areas in accordance with the policies, guidelines and standards.

Duties

• Manages and coordinates daily housekeeping operations.
• Manages employees performing a variety of cleaning duties to ensure buildings remain clean and free of safety hazards.
• Ensures services are cost efficient and complied with the contract terms; maintains records of all work performed.
• Cultivates professional relationships with guests and ensures services are being performed in accordance with the housekeeping contract.
• Ensures compliance to Shangri-La Group\'s minimum quality and service standards of guest rooms.
• Oversees janitorial budgets, supplies, and equipment purchasing and repairs.
• Organizes, assigns, and coordinates workloads; leads assigned employees and contract vendors to perform custodial services.
• Completes \xe2\x80\x9cGuest rooms Cleanliness Inspection Program\xe2\x80\x9d according to the Balanced Scorecard and audit requirements.
• Motivates housekeeping team through training, counselling, coaching, and performance reviews.
• Provides necessary skills & knowledge training to the housekeeping team to uplift the quality and level of staying experiences of the guests.
• Handles guests\' complaints or dissatisfaction and provides necessary service recovery to delight guests.
• Minimizes issues and safety risks by prioritizing tasks and ensures adherence to procedures, regulations, and guidelines.
• Ensures information from Preference pad is given and updated by Guest History Executive
• Ensures guest preference is met upon arrival and at every visit.
• Ensures a high level of customer delight within the department. Ensures a high level of guest recovery from guest complaints.
• Ensures the highest level of safety and security to all external and internal customers.

• Certificate/ Diploma in Hotel Management or related field is preferred.
• Preferably with 2-3 years\' working experience in a similar role.
• Communicates with fluency in English (and local language).
• Independent, good interpersonal and negotiation skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Shangri-La Hotels & Resorts