Job Description

1. Daily Operations & Supervision:

Prepare and distribute room assignment sheets and issue room keys to attendants. Ensure proper use of cleaning chemicals according to OSHA regulations and hotel standards. Supervise housekeeping tasks across guest rooms, corridors, staircases, and public areas. Inspect guest rooms and common areas for cleanliness and maintenance issues. Monitor the handling of soiled linen and requisition fresh supplies as needed. Coordinate tray clearance with Food & Beverage Room Service.

2. Inventory & Budget Management:

Control housekeeping expenditures, including labor, cleaning supplies, and guest room amenities. Prepare and manage par stock levels for linens, guest supplies, and cleaning materials. Maintain housekeeping supply inventory and oversee stock movements. Review external laundry services for quality and consistency within budget guidelines. Prepare and oversee the annual housekeeping budget.

3. Reporting & Coordination:

Prepare daily housekeeping status reports and update room discrepancy lists with the Front Office. Report safety hazards and maintenance issues to the appropriate departments. Provide regular updates to the Head of Department (HOD). Attend department meetings to discuss policies, guest feedback, and operational improvements.

4. Scheduling & Special Cleaning Projects:

Develop and manage staff duty rosters. Plan and schedule periodic deep cleaning projects, including carpets, draperies, windows, and upholstery. Coordinate the cleaning of meeting rooms before and after functions. Organize the cleaning of public areas such as lobbies, restrooms, elevators, and hallways.
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. Guest Services & Quality Control:

Ensure VIP guest rooms meet the highest standards. Address guest complaints and implement service recovery measures. Facilitate extra guest services such as babysitting and special requests. Monitor guest feedback and implement improvements based on reviews.

6. Staff Management & Training:

Train, supervise, and discipline housekeeping staff. Provide on-the-job training for new employees. Support the HOD in coaching, counseling, and implementing standard operating procedures.

7. Other Responsibilities:

Ensure compliance with hotel policies and safety standards. Carry out additional tasks as assigned by management.

Requirements:

Min. SPM; Diploma in Hospitality preferred Min. 2 years supervisory experience in housekeeping operations Strong attention to detail, team leadership, and service focus Able to work shifts, weekends, and public holidays
Job Type: Full-time

Pay: RM1,700.00 - RM1,900.00 per month

Experience:

Housekeeping: 1 year (Required)
Work Location: In person