Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests\xe2\x80\x99 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
Located in the lush rainforest of Borneo, adjacent to Gunung Mulu National Park - a UNESCO World Heritage site, the 5-star Mulu Marriott Resort & Spa features stunning views and well-appointed rooms resting on raised wooden walkways. Every room features luxury bedding and a private balcony with picturesque views. Enjoy a delicious dining experience at our restaurant, serving local and international cuisines, or relax by our river bar with a cocktail. For health conscious and wellness enthusiasts, opt for AYUS Wellness retreat program to rediscover and rejuvenate mental wellness; a life-enhancing and transformative retreat experience in tranquil surroundings of the rainforest. Take pleasure in exploring the rainforest and caves of Borneo, or cool off in our outdoor pool and treat yourself to a spa treatment at Mandara Spa. Additional hotel amenities include a spacious ballroom with natural light, complimentary airport shuttle, on-site laundry and room service. Rediscover yourself at Mulu Marriott Resort & Spa.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent