Job Description

About the role:

The Senior Executive, People Operations & Support plays a key role in executing efficient, compliant, and employee-centric HR operations. This position supports the day-to-day HR processes, systems, and data management, ensuring accuracy and a positive employee experience. The incumbent will work closely with the People Operations team, HRBPs, and other stakeholders to support the seamless delivery of HR services across the employee lifecycle.

Key Responsibilities

1. HR Operations & Service Delivery

Execute end-to-end HR operational processes for onboarding, employee data management, movements (transfers, promotions), and offboarding. Maintain accurate and up-to-date employee records and HR documentation in compliance with company policies and statutory requirements. Process HR transactions accurately and in a timely manner, including employment verification letters, compensation changes, and benefits enrollment. Support the payroll process by preparing and validating payroll input data for Finance reconciliation.

2. HR Systems & Process Support

Support the maintenance of HR systems, ensuring data integrity through regular audits and updates. Assist in the documentation and standardization of HR processes. Participate in process improvement and automation initiatives to enhance operational efficiency.
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3. Employee Support & Experience

Act as a primary point of contact for resolving employee queries related to HR policies, systems, and benefits, providing clear and empathetic support. Support the coordination of employee lifecycle events such as onboarding orientations, internal transfers, and exit formalities. Contribute to the development and updating of HR communications, FAQs, and the knowledge base to enable employee self-service.

4. Compliance & Reporting

Assist in ensuring HR operations adhere to local employment laws, data protection regulations, and internal control standards. Support the preparation of regular HR metrics, reports, and dashboards for management review and audits. Help gather and organize documentation for internal and external audits.

5. Projects & Continuous Improvement

Provide support on cross-functional HR projects related to digitalization, system upgrades, or service improvement. Identify and suggest opportunities for improving operational effectiveness based on employee feedback and process data. Assist in the rollout of new HR processes or systems, including supporting training and change management activities.

Job Requirements:

Bachelor's degree in Human Resources, Business Administration, or a related field. Several years of experience in HR operations or an HR shared services environment. Exposure to fintech, technology, or dynamic industries is an advantage. Solid understanding of core HR processes, data management principles, and HR systems. Familiarity with local employment regulations and HR compliance requirements. Demonstrated ability to support and contribute to process improvements.

Key Competencies:

Technical

Hands-on experience with HR systems/platforms (e.g., SAP SuccessFactors, Workday, or equivalent). Proficiency in MS Office Suite; experience with HR reporting tools (e.g., Power BI, advanced Excel) is highly desirable. Understanding of payroll and benefits administration processes. Strong skills in process documentation and support.

Behavioural

Strong analytical and problem-solving skills with a keen attention to detail. Excellent interpersonal and communication skills, with the ability to manage stakeholder queries effectively. High level of integrity, discretion, and a commitment to maintaining confidentiality. Proactive, adaptable, and hands-on team player who thrives in a fast-paced environment. Eagerness to learn and a continuous improvement mindset.

Please be informed that only shortlisted candidate will be notified.

Kindly contact Ms. Jamie via WhatsApp at 012-2389953 or via email at jamie.tan@peoplelake.asia if you need further information

PeopleLAKE

is a full-service HR solution company providing Recruitment, HR Outsourcing, and Corporate Training. eLawyer Recruitment is part of PeopleLAKE Group. Visit us on https://peoplelake.asia/ follow us on https://www.linkedin.com/company/peoplelakegroup/ to get updates on latest job opportunities or for legal jobs visit on https://elawyer.com.my/ and follow us on https://www.linkedin.com/company/agensi-pekerjaan-els-sdn-bhd/

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM10,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

This is a P&C search, can only reveal the Client's detail when shortlisted for interview. Are you OK? This role is based in Bangsar South, are you OK with the location? The max salary for this role is RM10K. Will this be within your expected range?
Work Location: In person