Job Description

As a PPSC Partner, you will deliver phone and web chat support and a positive customer experience to regional HR customers such as Managers and Employees by aiding with inquiries related to Human Resources using HR systems, service center technologies, and knowledge tools. You will report to the Team Lead and will work on-site at Shah Alam.

Main Responsibilities

• Use procedures, policy manuals, and other reference materials available with the knowledge management tool to help answer and resolve employee and manager inquiries
• Communicate and educate customers on HR policies, procedures, and related government regulations, including accurate use of the People Pulse Support Center and associated resources.
• Complete simple Human Resources related transactions in Workday HCM
• Assess employee inquiries and handle customer issues to functional specialists or to third-party vendors / outsourced providers
• Detail all employee inquiries and issues using case management tools (ServiceNow)
• Conduct frequent review of Frequently Asked Questions and procedures to identify steps needed to address customer questions and issues
• Update process documentation, employing language and knowledge expertise

Qualifications

Minimum 1 year of experience in HR / Service Desk / Helpdesk

Understanding of HR and experience with HR systems such as Workday and ServiceNow are desirable.

Proficiency in English and Mandarin is required as you will provide support to our colleagues in Greater China

Communication clear to employees or partners and provide solutions (through troubleshooting).

Willingness to work on occasional public holidays due to operational needs

Experience in handling and manage multiple, ongoing cases and maintain objectivity

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and lead to strive today to do better than yesterday \xe2\x80\x93 everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD\xe2\x84\xa2

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and our markets.

We trust our people every day, in every way.

We empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear.

We make it happen.

We have experience winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we oversee it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday \xe2\x80\x93 everyday.

We learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG:

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email .

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG Industries