Job Description

Job Responsibilities

• Responsibilities include but are not limited to processing SAP data management and SuccessFactor for HR globally
• Provides second line support within the HR Service Center for HR customers seeking for support on HR requests in the Personnel Administration domain which may require a significant level of subject matter expertise
• Administers data specific to the Personnel Administration Process and the necessary alignment with the Organizational Management components of this process
• Analyzes Personnel Administration data management requests from HR Stakeholders and coordinates with HR Stakeholders on completeness and accuracy of data provided
• Provides guidance to HR Stakeholders on queries regarding the Personnel Administration processes, HR forms, data fields in SAP and other HR related systems that are using the employee data from SAP HR
• Logs and monitors requests and inquiries raised to HRSC and informs requesters of status of requests
• Generates Personnel Administration reports from SAP
• Identify potential improvements in the processes and continue to work on the enhancement on efficiency of service delivery model

• Experience with understanding functional architecture of SAP HR system or SuccessFactor to perform research and resolve basic and complex issues dealing with data
• Experience with creating and executing test scripts to confirm system changes and escalate issues and defects
• Experience in working in IT, Human Resources, Payroll and/or HR related service functions
• Familiarity with the companys HR and Payroll policies and procedures.
• Advanced Microsoft Excel knowledge will be an advantage
• Must exhibit strong security and confidentiality practices
• Excellent time management and work prioritization, ability to multi-task
• Demonstrates strong ability to communicate clearly and successfully through a variety of channels and circumstances.
• Demonstrates teamwork and ability to meet deadline.
• Demonstrates ability to communicate effectively in English both verbally and in writing.
• Adaptive problem solving through applying new methods and concepts to the Service Center (for example, new processes and/or technical solutions).
• Must be customer-focused and comfortable working with a diverse group of people.
• Strong process and procedure orientation with the ability to apply continuous improvement methods.

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