Job Description

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.
Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
The role :-
We are seeking a dedicated and proactive Service Delivery Specialist with fluency in Japanese language to remotely support East Asia employees and the HR operation team from Malaysia.
The role primarily involves providing efficient and effective HR services to internal stakeholders, collaborating closely with the country HR operations and payroll team while ensuring compliance with company policies and procedures on various HR functions and operational excellence.
The successful candidate will play a key role in delivering high-quality HR support and services to our organization.
What will you do?

• Manage the end-to-end employee lifecycle processes, including onboarding, offboarding, and employee data management.
• Collaborate closely with the country HR operations and payroll team, advising and supporting on time/attendance/OT, leave systems, payroll, and statutory compliance matters.
• Administer employee benefits programs and address benefits-related inquiries in collaboration with the HR team.
• Ensure compliance with local labor laws and HR regulations.
• Address employee inquiries and issues through a ticketing system, ensuring timely resolution and exceptional service delivery.
• Actively identify improvement opportunities, maintain operational excellence, and promote standardized processes.
• Collaborate with cross-functional teams to streamline HR processes and enhance service delivery efficiency.
• Contribute to the development and improvement of HR service delivery processes and workflows to enhance efficiency and employee experience.
• Participate in ad hoc projects and activities as required to support HR operations.

What qualifications will make you successful?

• Bachelor's degree in HR management, business administration, or related field.
• Proficiency in Japanese: Demonstrated business-level fluency in both written and spoken Japanese is essential for effective communication and collaboration.
• Digital Automation Tools: Familiarity with digital automation platforms and tools is an advantage.
• Japanese Statutory Knowledge: Ability to comprehend Japanese statutory requirements, with guidance and support from team members, is beneficial.
• Cross-Cultural Experience: Prior experience working with Japanese companies or colleagues, particularly in high-context communication environments, is highly valued.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Project management skills to drive digital service delivery initiatives.
• Digital Mindset and proactiveness, embrace and drive digital transformation within service delivery processes.
• Continuous improvement mindset, optimizing digital service delivery processes, including identifying automation opportunities, and enhancing self-service capabilities for stakeholders.
• Excellent communication and interpersonal skills to effectively engage with both internal teams and external stakeholders.
• Proven experience in HR service delivery, preferably in a multinational environment would be an advantage.
• Strong understanding of HR processes, payroll, and benefits administration would be an advantage.
• Fresh graduates encourage to apply.

What's in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• ...and more!

Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills Required