The Human Resources Shared Service Operations Specialist Workforce Admin (WFA) provides administrative support, resolves all employees\xe2\x80\x99 queries, provides HR information, and focus on compliant administrational/ transactional tasks and processes in the Workforce Admin HR functional area. All Key Tasks and Responsibilities are delivered on the Shared Service Center (SSC) scope level.

Duties and responsibilities

• Operational Excellence:
• Promotes efficient and effective delivery of specific process (e.g. contract administration, data administration) by solving complex inquiries that require specific HR knowledge and/ or higher degree of policy interpretation.
• Provides timely, accurate and value-adding answers to all HR-related local or regional queries from employees and business managers.
• Ensures contact with Strategic/ Regional Experts to develop and maintain a detailed knowledge of the designated processes and policies for the countries/ business stream/ globally covered.
• Responsible for handling the WFA processes including but not limited to maintaining employee data and files according to country regulations, and preparation/creation of documents and templates.
• Manages data related processes and reviews documentation regarding but not limited to transfers, off-boarding, change requests, job/work changes, leave of absence, end of assignments and terminations.
• Performs ad-hoc reporting as needed.
• Delivers country-specific/ business stream/ global specific training to front office.
• Shares information with relevant colleagues (e.g. Front Office, Team lead).
• Interprets policy and solves problems.
• Supports training of new agents.
• Follow established procedures and guidelines to perform in the area of responsibility accurately and timely.
• Projects / Initiatives / Programs:
• Supports HR projects within the SSC, for example, identifying past trends in the SSC in order to recommend improvement/ support in continuous improvement.
• Proactively involved in cross-departmental teams and projects.
• The job function listed is not exhaustive and shall include any responsibilities as assigned by the Supervisor from time to time.

Professional competencies

• Bachelor\xe2\x80\x99s degree in Business Administration, Human Resource Management, or relevant field.
• 2 to 4 years of relevant experience in Workforce Administration including legislation of discipline for country served e.g. China, Japan, India, Philippines, Vietnam, Malaysia.
• Fluent English and one additional major regional language (Malay, Chinese, Japanese, Vietnamese, or Hindi) required.
• Strong communication and customer service oriented with the ability to work under pressure with tough deadlines.
• Strong process management skills with analytical and problem-solving capability for complex tasks.
• Familiar with relevant regulations of the country served.
• SSC experience highly desirable.
• Experience with HR Cloud Systems highly desirable, preferably SAP SuccessFactors.
• Advanced Microsoft Excel skills preferred.

Personal competencies

• Act with customer focus
• Cooperate constructively
• Show empathy

What we offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people\'s lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

Closing date

15.05.2023