Job Description

About Us

Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We\xe2\x80\x99ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable time zone to their colleagues. If you\xe2\x80\x99ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

Our Customer Experience (CX) teams are responsible for implementing the Employment Hero platform with customers, and our HR System Consultants are responsible for gathering information and implementing not only our HR product, but also supporting our Payroll product implementation.

Day-to-day you\'ll be an influencer, presenter and trainer for all things HR; whilst also being comfortable and familiar with the payroll product. Your number one focus is to ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need, to proficiently operate and administer our HR software; including ensuring they have excellent learning experiences, and as a result - they\'re highly satisfied with Employment Hero products.

As we embark upon a transformation of our CX delivery function, we are looking for experienced and knowledgeable HR Consultants who are adept at managing change and stakeholder engagement, and can clearly communicate with our customers who are not always the experts in HR or legislative requirements.

This is an exciting time to join the South-East Asia CX team and be part of transformative change in the way we help customers implement our platform. You will work closely and broadly across our Implementations team alongside our Payroll System Consultants; and also partner with our product, customer support and customer success teams, with the opportunity to learn and grow within our start-up culture.

Responsibilities

• Manage a portfolio of SMB customers and guide them through setting up and adopting Employment Hero.
• Design, develop and deliver workshop content to multiple clients on HR implementations based on HR best practice.
• Be an influencer, presenter, trainer, problem solver for all things HR, motivating customers to adopt features and go-live within their project deadline.
• Although HR would be the primary focus, be comfortable and knowledgeable in also supporting our payroll customers in their dual Employment Hero Implementations.
• Provide technical assistance to customers via Zendesk and guide customers through their roadblocks during the implementation process.
• Be the \xe2\x80\x98voice of the customer\xe2\x80\x99 and use your HR knowledge, experience and insights to test new features and influence future product development.
• Project manage multiple client projects and contribute to process improvement initiatives that will help the team exceed monthly product adoption targets.
• Documentation of content to support system implementation.
• Handle customer escalations and objection handle where appropriate.

Requirements

• Minimum 3 years background in any of the following - HR/recruitment, Payroll, SaaS, systems implementation, online training, customer success, account management or customer facing technical support.
• You are comfortable presenting online training to large and small groups.
• Enjoy building relationships with customers, influencing customer behaviour and delivering an outstanding customer experience.
• Love setting up new systems and teaching others how to use them.
• Naturally enjoy technical problem solving and deep diving into customer data.
• Aren\xe2\x80\x99t afraid of targets and KPI\'s because they inspire and motivate you.
• You like coming up with new ideas and solutions to small and/or big problems.
• Can easily pivot and adapt when things change unexpectedly.

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We\xe2\x80\x99ve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

• Raised $181M achieving unicorn status February 2022

• LinkedIn Top 25 Startups 2021, ranked #2 in Australia

• The Australian Top 100 Innovators List 2021

• Raised $140M Series E round led by Insight Partners July 2021

• Raised $45M Series D round led by Seek 2021

• Deloitte Technology Fast 50 2020, ranked #42 in Australia

• LinkedIn Top 10 Startups 2020

• Raised $22M Series C Round led by Seek July 2019

• Raised $8 mill series B round led by Seek and OneVentures

• Deloitte Technology Fast 50 2019, ranked #20 in Australia

• GetApp Category Leader Q1 2019

• Deloitte Technology Fast 50 2018, ranked #12 in Australia

• HRD Gold Medalist - Human Capital Management Systems 2018

• HRD Gold Medalist - Rewards and Recognition Service Provider 2018

• HRD Rewards and Recognition Employer of Choice 2018

• LinkedIn Top 25 Startups 2018

• EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

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Employment Hero