Job Description

HST Mfg. & TRB Support Location: PG12 Contract: 2-years Earliest join: 02-May-2023 12-hour shift (7 persons) : 7am to 7pm; 7pm to 7am With strong problem-solving skill and judgment in ambiguity situations, improvise and provide solutions, provide robust AAR (After Action Review), and provide process improvement and preventive action plans. CW are flexible to support all type of metrology tools, collateral repair and/or Systems debug tasks, upgrade, IQ (NPI setup), Preventive/predictive maintenance (PM) and duties. CW are fit to carry Lab tools\' parts, cartons, and pushing/carrying WIP (Work in Progress) inventory or goods, and repair Lab tools and systems. Learn and operate Lab tools and systems. Use ergonomic common sense in carrying out physical tasks safely. CW possess high degree of judgment, analytics, common sense, and proactiveness in solving any non-standard problems, and developing recommendations. Maintain high standard of Safety & 5S at the workplace. Technician requirement for 24*7 support to HST TRB and Operation Level 1 or SST debug Interface with L2 CW and L3 BB to ensure alignment/sync in terms of lab down tool recovery or work with module or collateral engineers for abnormality issues. Has the knowledge & ability to connect/elevate to rightful owner/stakeholder to solve problems. Work independently. Proficient in Level 1 Operations (e.g., execute workflow in metrology tool) Proficient in Level 2 Equipment maintenance/repair/conversion/IQ Follow escalation flow, to Intel Engineer if downtime prolong or exceeded predefined threshold or beyond CW competency. Partner & learn from Intel Engineer or Field Service Engineer (from OEM). Document AAR for each escalation for supplier self-improvement to reduce/eliminate future escalation. Assist or partner with Intel IT/network/Apps team in troubleshooting/repair or IT/network/Apps engineering activities. Assist or follow-up with Corporate Services for facilities related problems or activities. Follow up and update every MTP collateral status by end of shift Meeting allowable repair time (MTTR) with high quality debug (MTBR) Commit and deliver task per assigned within an allowable time frame Proficient in Level 1 Operations (e.g., manage lots in WIP, execute them, prioritize/strategize to run, manage ad-hoc requests, manage remote support and units return within SLA, & complete lots/work orders/WIP in the queue) Proficient to support remote support and meeting allowable SLA Proficient in Level 2 Equipment maintenance/repair Proficient to perform excellent product to product conversion in high mix low volume environment Follow escalation flow, to Intel Engineer if downtime prolongs or exceeded predefined threshold or beyond CW competency. Partner & learn from Intel Engineer or Field Service Engineer (from OEM). Document AAR for each escalation for supplier self-improvement to reduce/eliminate future escalation. Assist or partner with Intel IT/network/Apps team in troubleshooting/repair or IT/network/Apps engineering activities. Assist or follow-up with Corporate Services for facilities-related problems or activities. Elevate to Intel Sponsor/VLE MYS if in doubt Assist or partner with the IT/network/Apps team or Corporate Services/Facilities team to support business continuity. HST - Other the specific tasks the resource will support on this SOW: Checking new request from HSD Ticket/ SOR ticketing system Acknowledge ticket (Response to ticket) Get unit from IC room Setup TIU/tester Cherry picks the unit if it is required Clamp unit Loading test program Communication/inform PDE Return tester Return unit to IC Updating HSD ticket and close ticket

foundit