Job Description

Job Summary:

The HR Executive is responsible for managing and supporting all human resources activities within the hotel, including recruitment, employee relations, training and development, performance management, payroll coordination, and compliance with labour laws. The role ensures a positive work culture and contributes to maintaining high service standards through effective people management.

Key Responsibilities

1. Recruitment & Staffing

Coordinate with department heads to identify staffing needs. Prepare job descriptions and post job vacancies on appropriate platforms. Conduct initial screening, schedule interviews, and assist in the selection process. Manage onboarding and induction programs for new employees.

2. Employee Relations

Serve as a liaison between management and employees to ensure smooth communication. Address employee concerns, grievances, and disciplinary issues fairly and promptly. Promote a healthy, inclusive, and respectful workplace environment.

3. Training & Development

Identify training needs across departments and organize training sessions. Maintain employee training records and evaluate training effectiveness. Support continuous professional development and career growth of staff.

4. Performance Management

Assist in setting up performance appraisal systems and KPIs. Support managers in conducting appraisals and tracking employee performance. Recommend and implement performance improvement plans when needed.

5. HR Administration & Compliance

Maintain accurate employee records and HR documentation. Ensure compliance with labour laws, hotel policies, and health and safety regulations. Coordinate with payroll for attendance, leave management, and benefits administration.

6. Employee Engagement

Plan and organize employee engagement activities and recognition programs. Conduct employee satisfaction surveys and suggest improvement initiatives. Foster a positive organizational culture aligned with hotel values.

Qualifications & Skills

Education:

Bachelor's degree in Human Resources, Business Administration, or a related field.

A diploma or certification in HR or Hospitality Management is an advantage.

2-5 years of experience in HR, preferably within the hospitality or service industry.

Familiarity with hotel HR systems, HRMS software, and hospitality operations.

Strong interpersonal and communication skills.

Good understanding of HR policies, labour laws, and employee relations.

Excellent organizational and multitasking abilities.

Proficient in MS Office and HR software.

Discreet, ethical, and professional in handling confidential information.

Key Competencies

People-oriented and customer-service mindset Conflict resolution and negotiation skills Team collaboration Attention to detail Proactive problem-solving approach
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person