Job Description

Executive recruitment company, Monroe Consulting Malaysia is partnering with a rapidly expanding F&B group with a strong footprint in Indonesia and growing regional ambitions. The company operates a scalable, multi-outlet business model and is focused on building sustainable operations, strong internal processes, and a people-centric culture to support its continued growth.
As part of its expansion journey, the company is seeking a Human Resources Manager to lead all HR functions in Malaysia. This role will be instrumental in strengthening HR foundations, supporting store expansion, ensuring compliance with local labour laws, and partnering closely with Operations and Management in a fast-paced, hands-on environment.
Job Responsibilities:
1. Recruitment & Talent Acquisition

• Lead end-to-end hiring for stores (start crew till asst store manager), and head office roles.
• Manage workforce planning based on store needs and expansion schedules.
• Ensure effective on boarding, induction, and probation evaluations.

2. HR Operations & Payroll

• Oversee payroll processing and ensure accuracy of attendance, OT, shifts, and incentives.
• Manage employee data, contracts, leave management, and HR documentation.
• Ensure compliance with statutory contributions.

3. Compensation & Benefits (C&B)

• Review and maintain competitive salary structures and benefits for store and office employees.
• Manage allowances, incentives, and performance-based bonuses.

4. Industrial Relations (IR) & Compliance

• Ensure compliance with Malaysian Employment Act and F&B operational regulations.
• Handle disciplinary actions, counselling, warnings, and termination cases.
• Manage employee relations, conflict resolution, and grievance handling.
• Liaise with authorities (JTK, PERKESO, Immigration) when required.

5. HR Policy & Process Development

• Develop and implement HR policies, SOP's, and store-level HR guidelines.
• Support performance management, manpower budgeting, and turnover reduction initiatives.

6. Support for Store Operations

• Work closely with Operations to support new store openings and manpower readiness.
• Conduct regular site visits to understand store needs and staff issues.

Job Requirements:

• Bachelor's degree in human resources, Business Administration, or related field.
• Minimum 5-7 years of HR experience, with at least 2-3 years in a managerial role.
• Experience in F&B, retail, or startup environment is required.
• Strong understanding of Malaysian Employment Act & statutory requirements.
• Hands-on experience in hiring front liners, payroll, and HR operations.
• Strong interpersonal and communication skills; able to manage conflicts effectively.

Skills Required