Job Description

Key Responsibilities

1. Recruitment & Staffing

Manage end-to-end recruitment for all hotel positions (full-time, part-time & trainees). Develop hiring strategies to attract qualified candidates for operational departments (Front Office, Housekeeping, F&B, Maintenance, Security, etc.). Conduct interviews, shortlist candidates, and coordinate with HODs and management for selection. Oversee onboarding and ensure proper orientation for new staff.

2. Employee Relations

Maintain positive employee relations and act as the first point of contact for HR-related matters. Handle staff grievances, disciplinary actions, counselling, and conflict resolution. Ensure compliance with hotel policies and Malaysian labour laws.

3. Training & Development

Identify training needs together with HODs. Plan, coordinate and monitor training programs (customer service, safety, halal competency, grooming, etc.). Ensure staff skill development and continuous improvement.

4. HR Operations & Administration

Manage and update employee records, HR systems, and HR reports. Oversee attendance, leave management, and staff scheduling support. Prepare official letters (confirmation, warning, promotion, etc.). Handle employee benefits, welfare programmes, and hospital panel arrangements.

5. Performance Management

Implement hotel performance appraisal procedures. Monitor probation reviews, KPI achievements, and staff progression.

6. Compliance & Hotel Standards

Ensure adherence to hotel SOPs, HR policies, and statutory requirements. Support audits (HR documentation, safety, halal, etc.). Ensure the hotel maintains a professional, compliant, and motivated workforce.

Requirements

Diploma/Degree in Human Resource Management or related field. Minimum 3 years experience in HR; hospitality experience is an added advantage. Strong knowledge of Malaysian Labour Law. Good communication, people management, and problem-solving skills. Ability to handle confidential matters with professionalism. Proficient in MS Office and HR systems.

What We Offer

Competitive Salary Package Staff Meals Provided Attractive Staff Benefits Training & Career Development Staff Accommodation Staff Recognition Programs
Job Type: Full-time

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

Flexible schedule Free parking Health insurance Maternity leave Meal provided Parental leave
Education:

Bachelor's (Preferred)
Experience:

Human Resources: 3 years (Preferred) Human Resources Executive: 3 years (Preferred)
Language:

English (Preferred) Bahasa (Preferred)
Work Location: In person