Job Description

As the Human Resources Director is responsible for providing strategic leadership across all human resources and people development activities, ensuring the organisation attracts, develops, and retains top talent while fostering a culture of engagement, excellence, and care.
Strategic Planning

• Partner with the Senior Leadership Team (SLT) to regularly review the organisation's strategic plan and align HR strategies to support long-term objectives.
• Act as a trusted advisor and strategic partner to the CEO/MD and SLT.

HR Leadership
Provide strategic direction and leadership for HR initiatives across the organisation, including: Designing and implementing consistent and effective recruitment and selection methodologies, both local and expatriate. * Leading reward strategies, staff engagement, performance management, and career development programmes.

• Driving employee relations strategies, including HR policy development aligned to legislation and best practice.
• Developing leadership capabilities and professional excellence through structured staff development programmes.
• Creating effective communication and engagement frameworks across the workforce.
• Promoting a culture of coaching, collaboration, and high performance.

Employee Relations

• Build and sustain a strong organisational culture and sense of team spirit, ensuring achievements are recognised and celebrated.
• Lead investigations and resolution of disciplinary matters and grievances.
• Ensure compliance with labour law and statutory requirements.
• Represent the organisation in HR-related matters with external agencies and bodies (e.g., Industrial Court).

HR Administration

• Oversee recruitment for all employees, contractors, and third-party providers.
• Ensure HR documentation and records are accurate and compliant.
• Manage HR administration processes, including best practice in recruitment and onboarding.
• Oversee staff healthcare benefits and insurance programmes.
• Work with relevant teams to ensure smooth onboarding of expatriate staff.
• Manage the HR Department budget.

Leadership Team Membership

• As part of the SLT, contribute fully to organisational initiatives, including:
• Leading professional development initiatives.
• Building leadership capacity across teams.
• Taking accountability for budgeting and financial controls.
• Supporting organisational growth and branding.

Lead transformation in a dynamic, values-driven organisation.Influence culture and talent across the entire organisation.

• Minimum degree qualification with at least 15 years' progressive HR experience
• Background in service-based industries (hospitality, healthcare, education, professional services)
• Proven track record in strategic HR leadership within complex organisations
• Strong expertise in talent management, employee relations, and Malaysian employment law
• Experienced in leading HR teams and partnering with senior leadership
• Excellent communication, leadership, and problem-solving skills
• Demonstrates integrity, empathy, and mutual respect with a genuine commitment to employee wellbeing and growth

Our client is a well-established, service-based organisation with a strong reputation for excellence, integrity, and people development. With a diverse workforce of both local and expatriate employees, the organisation operates in a complex, multicultural environment and is committed to delivering high-quality experiences to its stakeholders.
They known for their collaborative culture, inclusive leadership, and long-term investment in talent development. The organisation continues to grow steadily and offers a dynamic environment where human capital plays a central role in sustaining its success.

• A strategic leadership role with direct impact on organisational culture and people strategy
• Opportunity to work in a diverse, multicultural environment with both local and expatriate employees
• A values-driven organisation built on integrity, empathy, and mutual respect

Skills Required