Job Description

Job Category: Business Development
:
People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hotel or company hiring standards and applicable laws and regulations are followed
• Build great relations with outside contacts

Financial

• Help create the Human Resources department budget and control expenses
• Monitor staffing to manage costs

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws, policies and procedures
• Conduct annual HR compliance/standards self-audit
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

Accountabilities

• This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel

Skills Required