Job Description

• Candidate must possess at least a Diploma, Bachelor Degree, Post -Graduate Diploma, Professional Degree, Human Resource Management or equivalent.
• At least 1 year(s) of working experience in Call Centre field is preferred for this position.
• Proven work experience as an HR Executive or similar role.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves, disciplinary action, insurance, staff benefit, etc).
• Well verse in MS Office, especially Excel & Power Point.
• Excellent written and verbal communication skills.
• Confident, articulate, and professional speaking abilities.
• Customer service experience in a similar environment or IT help desk

• Perform day-to-day HRSS administration operations, functions and duties ensuring adherence to service level standards and metrics
• Administer Service Central resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Fully responsible for keeping employee data accuracy and privacy
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Provide high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service
• Maintains comprehensive knowledge of benefit programs, plans, policies, and processes
• Effectively manage the HR administration team which administer the HR system and other associated tasks as part of group HR processes
• Handle incoming calls and email transactions from IHH Healthcare employee from Singapore for 1st level enquiry such as systems related, operations related, and any ad-hoc enquiry.

• Monday to Thursday: 8.30am to 6.00pm
• Friday: 8.30am to 5.30pm
• Excluding Singapore's public holidays

• Basic salary: Up to RM3,000.00
• KPI incentive: Max RM500.00
• Attendance allowance: RM100.00 / monthly
• Medical benefits: (RM80 contract, RM150 permanent)
• Hospitalization benefits (RM500 per claim, RM5,000 annual limit)
• Annual leaves, sick leaves, etc.