47-1, jalan setia gemilang bg u13/bg Setia alam Shah Alam Selangor Malaysia 40170
Penerangan Kerja Kelayakan
Minimum 2 - 5 years' experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies.
Bachelor's Degree in Tourism & Hospitality Management, Business Administration or related field.
Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management.
Familiarity with CRM systems, ManyChat, WhatsApp, or similar platforms.
Excellent verbal and written communication skills in [languages, e.g., English, Malay, Mandarin.
Ability to work evenings/weekends or flexible hours (for full-timers).
Proficient in Microsoft Office and Google Workspace.
Strong negotiation and closing skills with a customer-centric mindset.
Conduct in-depth consultations with clients to understand their travel needs, preferences, and budget.
Design, customize, and propose detailed travel itineraries, including tours, accommodations, transportation, and activities, with a focus on travel to Malaysia domestic Island & Ovesea in China .
Provide expert advice on destinations, visa requirements, travel insurance, and cultural nuances
Customer Service
Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email).
Follow up on leads to close bookings and collect deposits.
Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction.
Utilize the CRM system to track leads, update statuses, and log communications.
Administrative Duties:
Maintain up-to-date client records and files.
Stay informed about travel industry trends, destination updates, and health and safety protocols.
Ensure compliance with company policies and industry regulations.
Manfaat
KWSP
SOCSO
Company Phone Provided
Medical claim included
Annual and medical leave shall be in accordance with the prevailing Labour Law
Manfaat tambahan
Training Provided
Work from Home
Medical and Hospitalisation Leave
Annual Leave
Kemahiran Tourism Sales Customer Service Local Tourism Product Knowledge International Tourism Communication Skills Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.