Job Description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. WE ARE LOOKING FOR To provide front-line primary user administration and technical su At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. WE ARE LOOKING FOR To provide front-line primary user administration and technical support to end users on various technical issues and problems relating to IAM applications and infrastructure. Responsibilities To provide front-line primary user administration and technical support to end users on various technical issues and problems relating to IAM applications and infrastructure. To provide end-to-end support for Identity Lifecycle Management, Access Provisioning, Privilege Accounts Management and Single-Sign On functionalities. To respond to, documenting and resolving service tickets in timely manner accordingly to SLA. To perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. To perform manual administrative tasks related to the IAM service request fulfillment and other BAU activities. Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives. Ensure daily operations and system workflows follow global standards and security policies. Support IAM leaders to maintain and enhance IAM solution. Demonstrate and apply strong teamwork and communication with other team members. Requirements Diploma or Degree in Computer Science or related discipline. A minimum of 3 years' experience working in Identity and Access Management. Experience in IAM Operations (User Support and/or Production Support) Solid understanding of at least one IAM product. Ability to learn quickly and adapt to changing requirements. Good understanding of IAM principles. Strong knowledge of cyber security concepts. Strong communication skills and presentation skills. Demonstrated integrity within a professional environment. Excellent command of written and spoken English. Familiar with Microsoft Active Directory. Hands on experience with Microsoft Powershell. Familiarity with RBAC and Provisioning a plus.