Job Description

EMPLOYEE BENEFITS

• Employees can get up to 21 days of Annual and Medical Leave.
• Employees are covered for inpatient and outpatient (hospitalisation) medical benefits.
• Group Personal Accident (GPA) Insurance Coverage for employees.
• Employees may claim for Dental/ Eye Care/Domestic Leave Passage/Maternity Medical, Childcare Fees/Gym Membership/Professional Membership etc, annually under E-Choice Scheme.
• Employees entitled to Birthday Leave.
• Yearly awards and staff appreciation event.
• Service recognition awards for employees.
• Additional 2% EPF contribution for employees from employer.
• Private Retirement Scheme (PRS) contribution available for employees.

ABOUT US

An ASX100 business with a 50-year heritage, IDP is a global leader in international education services. We\xe2\x80\x99ve been operating for 50 years with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.

Our team of experienced and dedicated counsellors are experts at providing trusted advice to students and their families at every step of the international education journey, and almost 8 in 10 students placed by IDP recommend our services to their family and friends.

IDP\xe2\x80\x99s ongoing success comes from our highly committed and professional employees around the globe. Our diverse talent, expertise and passion of our people that makes IDP unique. We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities. We respect diversity in our people: their ideas, work styles and perspectives.

IDP is building a global, connected marketplace that guides international students into the life and career of their dreams. IDP co-owns IELTS, which supports test-takers\xe2\x80\x99 study, migration, and professional ambitions. We not only jointly provide the IELTS test, we help test-takers prepare and gain confidence through IELTS support tools and guidance.

As corporate team within IDP, we help to create experiences that help students understand their options, choose their path, and reach their study goals. We\xe2\x80\x99re embarking on a series of strategic digital projects to provide a seamless, transparent, personalised customer experience that puts the customer in control of their outcome.

It is an exciting time to be part of the IDP team. As we continue to build our global platform to guide international students along their journey to achieve their lifelong learning and career aspirations

WORKING AT IDP

IDP Education\xe2\x80\x99s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people\'s diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

WHAT WE\'RE LOOKING FOR

• Ability to work effectively within a team
• Strong listening, written and oral communication skills
• Possess strong organizational and time management skills
• Ability to plan, organize, prioritize and execute multiple tasks within set objectives in a timely and professional manner
• Outstanding customer service and familiarity with customer service principles and practices
• Honesty, integrity and adherence to policies and procedures
• Solid computer skills, including Microsoft Office

POSITION PURPOSE

The IELTS Exam Officer reports directly to IELTS Senior Test Administrator and is responsible for overseeing the general operations and administration of the computer-delivered and paper-based IELTS tests offered through IDP Test Centers at Kota Kinabalu.

RESPONSIBILITIES

\xe2\x97\x8f Be responsible for the registration of IELTS

\xe2\x97\x8f Handle walk-in, phone and email enquiries

\xe2\x97\x8f Carry out duties related to IELTS pre-test & post-test and invigilation

\xe2\x97\x8f Manage the arrangements for the issue of examination result

\xe2\x97\x8f Be responsible for the daily cash collection, hand over to the collection team by dateline

\xe2\x97\x8f Work within guideline and policy and procedure requirements by IELTS

\xe2\x97\x8f Carry out cover duties for other administrative colleagues such as front desk & marketing.

\xe2\x97\x8f Also be required to carry out such reasonable additional duties

Requirements:

• Good English communication skills, both spoken and written

• Ability to provide a warm welcome to walk-ins, pleasant attitude, polite and cheerful.

• Ability to multi-task and maintain systematic order

• Reasonable proficiency in MS Office applications

• Ability to deliver work on time and excellent level of commitment

• Ability to form positive relationships

• Hold at least a diploma

IDP Education