Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.





Position Overview


We are seeking a highly skilled

L3 Support Engineer

to join our application support team. This role involves handling complex technical issues, providing advanced troubleshooting, and ensuring smooth functioning of applications built with

React, Java, CSS, and JavaScript

. The ideal candidate will act as the final escalation point for critical incidents, collaborate with development teams, and drive permanent resolutions.


Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
- Grade Specific+ Provide Level 3 support for applications built on React (frontend), Java (backend), CSS, and JavaScript.
+ Diagnose and resolve complex technical issues escalated from L1/L2 support teams.
+ Perform root cause analysis (RCA) and implement permanent fixes.
+ Collaborate with development teams to address code-level defects and performance bottlenecks.
+ Monitor application health, logs, and performance metrics to proactively identify issues.
+ Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
+ Participate in on-call rotations and ensure timely resolution of high-priority incidents.
+ Suggest improvements for system reliability, scalability, and maintainability

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.



Ref. code
372670-en_GB
Posted on
04 Dec 2025
Experience level
Executives
Contract type
Permanent
Location
Kuala Lumpur
Business unit
FS
Brand
Capgemini
Professional communities
Software Engineering