Job Description

• Career advancement opportunity
• 5 working days
• Based in Bangsar, Kuala Lumpur

Job Scope:

• To diagnose and resolve software and hardware incidents involving desktops, which include operating systems (Windows and Mac) and across a range of software applications.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents where necessary.
• To accurately record, update and document case updates using the IT helpdesk system.
• To work within the SLA, policies and procedures.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware..
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent communication skills with the ability to communicate effectively with customers and our technical and non-technical colleagues (at all levels)

Requirements:

• Diploma in Information Technology from recognized institutes.
• Experience of working in an IT support role for about 1-2 years.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA\xe2\x80\x99s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

Please include the following in your Resume Document * (*.DOC/PDF - Files should not exceed 2MB)

• Name
• Contact No.
• Location/Address
• Expected Salary

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd JTK Number: JTKSM 1252 Job Type: Full-time Salary: RM3,500.00 - RM4,500.00 per month Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bangsar: Reliably commute or planning to relocate before starting work (Required)

Language:

• Mandarin (Required)