Job Description

• Candidate must possess at least a Diploma in Information Technology, Computer Science, or equivalent.
• At least one year of customer support experience/technical in the related field is required for this position.
• Good knowledge of PC hardware, Operating Systems, and printers.
• Good communication skills, patience, and maturity to deal with difficult situations.
• Fresh graduates are encouraged to apply in related fields.
• Required language(s) : Bahasa Malaysia & English.
• 12 months contract renewal.
• Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.

How to ApplyInterested candidates should submit their resume and a cover letter detailing their qualifications and experience to Please include "Imac Engineer/Customer Engineer Application" in the subject line.Responsibilities

• Resolves client requests or problems at customer sites in desktop peripherals, networking hardware, desktop OS, servers, and other peripherals or related software.
• Serves as primary support liaison between Company and customer and attends to customer onsite.
• Provide hardware support (desktop, laptop, mobile devices, and printers) and application support at the desktop support level.
• Keep the customer informed of the work done after resolution and update the customer on the status and action plan when problems are pending.
• Involved in any additional follow-up, testing, and troubleshooting.
• Prepare and submit timely status/project/service reports to meet SLA.Update project or call status in real-time to the Call Center or Helpdesk.
• Provide accurate and timely inputs to the Call Center on the whereabouts and status of work.
• Adhere to ISO standards as required by the Company.
• Communicate customer feedback to the Supervisor, Quality Team, or Operations Manager.

Benefits

• Nearby Public Transportation
• OT Entitled

SkillsCommunicationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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