Immediate Hiring] Basic Rm 4000 Mandarin English Speaking Customer Care Specialist For Travel Platform @ Subang Jaya

Subang Jaya, Selangor, Malaysia

Job Description


MohonKelayakan

  • Applicants with SPM level qualification and above
  • Proficient in Traditional and Simplified Mandarin (Read, Speak, Type)
  • Fluent English is required for this role
  • Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift including 1 hour break time)
  • Willing to commit on 5 days work per week and Public Holidays (Rotational 2 off days per week)
  • Able to start working on 26 August 2024
  • Have no issue to be fully work based at Subang Jaya, Selangor office
Tanggungjawab
  • Handling inbound & outbound calls, Emails, and Live Chat Pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
  • To exceed customer\'s expectation in term of service & accurate information.
  • Work in team to achieve the required KPI elements SLA.
  • Respond to customers questions or resolve problems related to their reservation or payment.
  • Review and approve request for booking cancellation and refunds.
  • Act as phone support for the booking platform.
Manfaat
  • Monthly Salary: RM4,000 Basic Salary + up to RM500 KPI Allowance + RM20/day Transportation Allowance (10pm - 6am)
  • EPF and SOCSO
  • Dental Claim: Up to RM500 per year
  • 14 days Annual Leave & 14 days Medical Leave
  • Walking distance to LRT Subang Jaya
  • One month paid training provided
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Job Detail

  • Job Id
    JD1051248
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Subang Jaya, Selangor, Malaysia
  • Education
    Not mentioned