Job Description

MohonKelayakan

• Applicants with SPM level qualification and above are welcome
• Proficient in English and BM is required for this position (Read, Speak, Type)
• Have no issue to work on 24 Hours Rotational Shift (9 hours per shift including 1 hour break time)
• Willing to commit on 5.5 days work per week (2 Rotational off day)
• Willing to work on weekend or/and public holidays based on shift arrangement.
• Able to start working on 18th September 2024
• Have no issue to be fully work based at Nusajaya, Johor Bahru

Tanggungjawab

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• To exceed customer\'s expectation in terms of customer service & accurate information.
• Work in a tea, to achieve the required KPI elements SLA.
• Act as phone support for food delivery app.
• Provide customer support for problems and questions of the orders, delivery or payment.
• Respond to customer questions or resolve problems related to their orders, delivery or payment.
• Review and approve request for booking cancellations or refunds.

Manfaat

• Monthly Salary: RM2,100 Basic Salary + KPI allowance up to RM400 + Night Shift allowance up to RM300
• EPF and SOCSO
• 12 Annual Leave + 14 Medical Leave
• FREE Shuttle Service (Free 24/7 Shuttle Van- KIP Mart Tampoi, Shell Sri Skudai, Aeon Taman Universiti, RIM A, Petronas Gelang Patah, Nusa Height, City Square, KFC Larkin Sentral)
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• One month paid training provided

KemahiranBilingual Proficiency (English & Bahasa Malaysia) Customer Service Communication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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