Immediate Hiring| Basic Up To Rm 3500 Mandarin Speaking Customer Care Advisor Social Media Platform @kl (fresh Graduates Are Welcomed)

Brickfields, Kuala Lumpur, Malaysia

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Mohon

Kelayakan

High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
Candidate possess with 6 months of customer service / call-center / front desk or any relevant experience is preferred.
Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
Able to start work immediately (Intake date: 29 March & 19 April 2023)
Required experience: (Diploma holder) minimum 1 year call center / customer service; (SPM holder) minimum 3 years call center / customer service
Degree Holder (Without experience) is welcomed to apply!
Experienced in handling livechat would be an added advantage.

Tanggungjawab

Resolving customer queries through calls, emails, and live chats
Identifying customer needs and assisting them in using specific feature and functionalities in my client\'s social media platform
Following up with customers to ensure their issues are resolved
Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
Constantly work towards improving customer experience
Handle customers and vendors requests, as well as external communication with them

Manfaat

Salary package: Basic Up to RM 3,500 + Allowances
Working Location: KL Sentral (Strategic working location reachable by public transport
MNC Working Environment.
Paid Training Provided (Intake date: March 2023)
Annual Leave
EPF + SOCSO

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