Do have experience as a Customer Support in live chat at least 1 year.
Familiarity with Cryptocurrency, Block Chain, KYC, or the Banking industry is a plus.
Excellent communication, coordination and problem-solving skills.
Able to do multi-tasking and patience when handling tough cases.
Must be able to work in rotational shifts.
Have a strong ability to learn quickly and self-motivation, strong resistance to pressure, and strong sense of responsibility.
Candidate must be fluent in both English and Hindi as the role requires candidate to deal with global/local customers.
Able to write in Romanize Hindi.
Tanggungjawab UBASE Asia Sdn Bhd is a subsidiary of UBASE, Inc., a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company's global network. With a strong commitment to innovation, operational excellence, and high-quality service, UBASE Asia supports various industries, including telecommunications, e-commerce, and finance. The company values employee engagement and continuous development, creating a dynamic work environment that fosters talent and contributes to overall growth.Responsibilities:
Provide customers with high-quality business consulting services and help customer solve problems via chat.
Continue to follow up key customers or key issues and provide reasonable and effective solutions to improve customer satisfaction.
Communicate with users to maintain daily customer relations and provide efficient and professional services.
Actively participate in team suggestions and be able to make certain suggestions and optimizations.
Handle inbound calls, live chat, and other service methods.
Provide accurate, valid, and comprehensive information.
Follow communication procedures, guidelines and policies.
Support other business units with customer liaison and documenting requests.
Manfaat Employee Benefits Joining us as a Customer Service Representative, you'll enjoy a well-rounded benefits package designed to support your career growth, personal well-being, and work-life balance: Benefits: After 10-days training will be fully working remotely. Permanent position with 3 months probation period. Medical coverage will provided once get confirmation. We value our people and are committed to creating a positive and rewarding environment where you can thrive and grow with us. Manfaat tambahan
Staff Activities
Training Provided
Allowance Provided
Kemahiran Customer Service Communication Problem Solving Attention to Detail Conflict Resolution Typing Speed and Accuracy Active Listening Live Chat Support Hindi Language Proficiency Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.