Job Description

Mohon
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Kelayakan

• Min. 1 year customer service experience in BPO or banking preferred
• SPM graduate and above; fresh grads are welcome
• Fluent in English & Mandarin (spoken & written)
• Willing to work on rotational shifts if required
• Good communication skills and ability to build strong customer rapport

Tanggungjawab

• Assist and educate customers on self-service and digital banking channels
• Handle account/transaction inquiries and provide solutions
• Conduct call-backs and follow-ups when needed
• Perform basic KYC checks and ensure compliance
• Deliver a professional, customer-first experience

Manfaat

• 5 working days
• Training Provided
• Allowance Provided
• Annual leave/Medical leave
• Near to public transport

Kemahiran
Customer Service Banking Knowledge Communication Skills (English & Mandarin) Problem Solving Complaint Resolution Call Center Experience

Skills Required