Job Description

MohonKelayakan

• Applicants with minimum 6 months of customer service experience is a must for this position.
• Proficient in Mandarin & English & BM required for this role (Read, speak, type)
• Have no issue to work on Rotational shift (Monday - Friday: 7:30am - 6pm & Saturday: 9am - 1pm)
• Sunday Fixed Offday
• Willing to commit on 4.5 / 5 days work per week (including Saturday and Public Holidays)
• Able to start working on 18th September2024
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Tanggungjawab

• Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s products.
• Point of contract for system service requests and queries from copier, printers & scanner users
• Ability to handle difficult calls in a professional manner.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

Manfaat

• Monthly Salary: RM3,800 Basic Salary + up to RM200 KPI Allowance
• EPF and SOCSO
• 12 Annual Leave & 14 Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• NO Night shift
• Office Location is reachable by LRT
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

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