Job Description

Company Description

Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji\xe2\x80\x99s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.

• Middle level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environment at customer site or remotely.
• To understand the customer\xe2\x80\x99s need and operation workflow; then to install, setup and configure the solution at the customer site.
• POS implementation includes: understanding user\xe2\x80\x99s requirement / installing and setup of equipment such as the servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
• Connecting and testing network cable connection for multiple hardware devices is required.
• Ensure the solution meets specifications and functions per customer specific operational work flow.
• Report the additional functional request from customers to our internal Product and Development team.
• Answer operational and application questions and consult the customer.
• After "go-live", provide technical support to the customer when necessary.
• Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.

• Degree from an accredited college or university in a technical, hospitality or business field
• 2-5 years of overall experience in relevant roles, to handle IT Projects and User Training.
• Professional skill in Windows environment for enterprise level projects
• Proficiency in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint
• Previous job experience with other F&B POS system or Hotel IT project.

• Fast learner to pick up the company\xe2\x80\x99s various IT solution; and able to handle system installation.
• Ability to communicate effectively and build rapport with team members and clients.
• Adhere to company standards, policy and procedure.
• Willing to work overtime, weekend and holidays as requested.
• Willing to work with a wide variety of cultures.
• Willing to be contactable on an on-call basis after-hours by mobile phone.
• Willing to travel locally and overseas for projects sites in difference location.

Shiji Group