Implementation Consultant Pos

Kuala Lumpur, Malaysia

Job Description

Company Description
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform--the only truly global hotel technology platform--Shiji's cloud-based portfolio includes and solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji--day and night.

  • Middle level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environment at customer site or remotely.
  • To understand the customer's need and operation workflow; then to install, setup and configure the solution at the customer site.
  • POS implementation includes: understanding user's requirement / installing and setup of equipment such as the servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
  • Connecting and testing network cable connection for multiple hardware devices is required.
  • Ensure the solution meets specifications and functions per customer specific operational work flow.
  • Report the additional functional request from customers to our internal Product and Development team.
  • Answer operational and application questions and consult the customer.
  • After "go-live", provide technical support to the customer when necessary.
  • Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.
Qualifications
  • Degree from an accredited college or university in a technical, hospitality or business field
  • 2-5 years of overall experience in relevant roles, to handle IT Projects and User Training.
  • Professional skill in Windows environment for enterprise level projects
  • Proficiency in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint
  • Previous job experience with other F&B POS system or Hotel IT project.
Requirements:
  • Fast learner to pick up the Company's various IT solution; and able to handle system installation.
  • Ability to communicate effectively and build rapport with team members and clients.
  • Adhere to company standards, policy and procedure.
  • Willing to work overtime, weekend and holidays as requested.
  • Willing to work with a wide variety of cultures.
  • Willing to be contactable on an on-call basis after-hours by mobile phone.
  • Willing to travel locally and overseas for projects sites in difference location.

Skills Required

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Job Detail

  • Job Id
    JD1389471
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned