Job Description

Role ResponsibilitiesGlobal Implementation is responsible for the delivery of the Bank\xe2\x80\x99s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client\xe2\x80\x99s expectations) and account management support (i.e., understanding clients\xe2\x80\x99 business strategy and needs) to support implementation of TB products.RESPONSIBILITIES

• The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution.

Strategy

• Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team

Business

• Participates in a continuous improvement model
• Understands how to identify cross-sell opportunities
• Operates in a productive and efficient manner
• Participates in Post Implementation Surveys
• Helps obtain testimonials from clients
• Manages implementation for key client deals

Processes

• Effective usage and discipline of the Implementation system
• Support project management for Global/Regional deals
• Help coordinate testing activities, including assisting with the development of test scripts/materials required to execute test plan
• Assist in end-to-end client training, including helping prepare materials and coordination of logistics
• Helps with post implementation activities, including:
• Post Implementation Surveys / client testimonials
• Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager
• Participates in providing RFP/RFI responses on the implementation component as part of the Deal team
• Participates in discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs
• Helps to ensure seamlessly transition the implemented product and services to service teams for BAU client servicing

People & Talent

• Adopts a data driven culture
• Demonstrates willingness to learn process improvement skills, technical competencies, effective communication
• Actively participates in continuous learning and development
• Demonstrates willingness to be brave and speak out

Risk Management

• Proactive risk management; includes delivery + operational risks

Governance

• Complies with data management framework for Implementation system
• Adherence to all local regulatory, legal and compliance requirements
• Adherence to all bank\xe2\x80\x99s policy and standards, including eLearning courses for direct reports (where applicable)
• Properly execute implementation governance controls

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes

Key stakeholdersInternal

• Sales teams
• Product teams
• Service teams
• Operational teams (IMO, GBS, etc.)
• Technology delivery teams (PSS, etc.)
• Channel teams

External

• Client Senior Stakeholders (all segments)
• Third Party Providers

QUALIFICATIONSTRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONSOur Ideal Candidate\xc2\xb7 Bachelor\'s Degree in relevant majors with 10 -13 years of Banking and Finance industry experience or similar industry\xc2\xb7 Experience in Client Implementation with strong delivery focus\xc2\xb7 Good Knowledge in project management disciplines\xc2\xb7 Good to have Knowledge in API, system and technology integrations, and Transaction Banking products\xc2\xb7 Language requirement: English, Mandarin and Cantonese \xe2\x80\x93 Stakeholders in China Markets\xc2\xb7 Problem-solver with excellent attention to detail. Excellent written and verbal communication skills, including presentation skills\xc2\xb7 PMP certification is a plus\xc2\xb7 Application Programming Interfaces (API)\xc2\xb7 Client Experience, Behaviours and Preferences\xc2\xb7 Operational Risk\xc2\xb7 Change / Project Management\xc2\xb7 System and Technology Integration\xc2\xb7 Communication & Presentation Skills, Strong Stakeholder Management Skills with Strategic ThinkingAbout Standard CharteredWe\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:\xc2\xb7 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\xc2\xb7 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\xc2\xb7 Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\xc2\xb7 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations\xc2\xb7 Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum\xc2\xb7 Flexible working options based around home and office locations, with flexible working patterns\xc2\xb7 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\xc2\xb7 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning\xc2\xb7 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website

Standard Chartered