Job Description

Location:

SHAH ALAM

About the Role

We are looking for a

well-experienced and dynamic professional

to join our import operations team as a

Import Customer Service Executive (Air & Sea Freight)

.

This position plays a key role in managing the complete import process -- from pre-alert to final delivery -- while ensuring full compliance with customs regulations and delivering top-tier service to customers. The successful candidate will also help

develop SOPs

and

groom the operations team

to achieve higher efficiency and service standards.

Key Responsibilities

Handle

end-to-end import operations

for both air and sea shipments, including pre-alerts, clearance coordination, and final delivery. Prepare and verify

import documentation

, ensuring compliance with Malaysian customs and company requirements. Coordinate closely with

customers, airlines, shipping lines, overseas agents, and customs brokers

for smooth cargo flow. Monitor shipment status and proactively communicate updates to clients. Manage

billing, cost control, and file closing

accurately and in a timely manner.

Develop, maintain, and improve Standard Operating Procedures (SOPs)

for import processes.

Train and mentor

junior staff to strengthen their understanding of import operations and customer service. Ensure compliance with

trade regulations, safety standards, and company policies

.

Requirements

Minimum

2 years of experience

in

freight forwarding / logistics

, specializing in

import operations (air & sea)

. Strong knowledge of

customs procedures, import documentation, and port/airport processes

. Experience in

SOP creation, process improvement, and staff training

preferred. Excellent communication and coordination skills; customer-focused and detail-oriented. Proficient in

Microsoft Office

and familiar with freight management systems (e.g., Freightlab SAP, or equivalent). Fluent in

English and Bahasa Malaysia

;

Mandarin

proficiency is an advantage. Self-motivated, reliable, and able to handle high-volume transactions independently.

What We Offer

Attractive remuneration package

based on experience and skills. A collaborative, fast-paced environment in an established logistics company. Platform to contribute expertise, develop SOPs, and mentor a capable operations team.

Interested applicants, please submit your detailed resume to:

jobs@aveon.com.my

Application Deadline:

25/11/2025

Job Type: Contract
Contract length: 24 months

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person