Job Details ? Company: Teleperformance Malaysia ? TP Code: MFJ-GEN-001 ? Job Title: o Customer Service Representative ? English o Sales Representative - English ? Location: Petaling Jaya Job Highlights ? Fun and attractive Incentives! ? Young, energetic, and supportive team! ? Fun Work Environment ? Diversified and inclusive culture We have several openings for English Contact Center Representatives and English Sales Representative! Sales Representatives Overview: Imagine being a consultant who helps small to medium business owners be more successful in their online presence. As an Inbound Sales Representative, you'll play an important role in delivering top-notch service by answering customer inquiries over the phone. While you help customers, you take that opportunity to really get to know them and start identifying what products can really help them in their business. Contact Center Representative Overview: Imagine being front desk personnel at a hotel, but helping people virtually. As a Customer Contact Center Representative, you'll play a crucial role in delivering excellent service by answering customer inquiries over the phone, chat, and/or email. At our company, we value strong communication and exceptional customer service skills. You'll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You'll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied. This is a chance to not only practice your existing skills but to enhance them to deliver world-class service. If you're passionate about customer service and/or sales, helping people, and are ready to take on a new challenge, we want to hear from you. Our friendly recruitment team will work with you in finding the right job opening in our company that best fits your skills and experience. General Responsibilities ? Answer customer inquiries over the phone, chat, and/or email ? Log customer interactions in our system for proper documentation ? Follow-up with customers as appropriate ? Review customer?s account to identify and offer products that will benefit the customers (Sales Representative) ? Participate in team meetings and strategize on team performance improvement ? Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement Your Qualifications: ? Bachelor?s degree or Diploma in any discipline ? Fluency in written and spoken English ? Background or interest in a BPO, Customer Service, and/or Sales ? Proven ability to promote and build extraordinary customer rapport ? Multitasking and computer navigation abilities ? Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call ? Coachable, learner mindset, ability to take feedback and proactively apply it to improve results ? Self-driven to achieve targets and deliver superior service ? Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift) Who is Teleperformance Malaysia? Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified. Why join us? Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees. Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude. At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, a 13th month bonus, performance incentives, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed. So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for! Click on ?Apply Now? and let?s have a conversation. #FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia, #CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor
Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in Omnichannel customer experience. We?ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
Bachelor's or Equivalent