Job Description

?? Inbound Customer Service Executive (Australian) ??, ?? up to MYR 3,500, Pacific Enterprise Solutions Selangor ????? - Ricebowl
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Inbound Customer Service Executive (Australian)
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MYR3,000 - MYR3,500 Per Month
KL City,
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Posted 2 hours ago o Closing 12 Jan 2026
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• Diploma in any field.
• Minimum 2 years of experience in a customer service role, preferably in a call center or helpdesk environment.
• Excellent communication skills in English, both verbal and written.
• Fluency in Cantonese and Mandarin is essential to handle customer inquiries from diverse linguistic backgrounds.
• Proven ability to actively listen to customer concerns and provide effective solutions.
• Strong problem-solving skills with the ability to analyze situations and identify appropriate resolutions.
• Ability to handle customer inquiries and resolve conflicts in a professional and empathetic manner.
• Demonstrated ability to provide exceptional customer service and ensure customer satisfaction.
• Proficient phone skills, including active listening, clear articulation, and professional etiquette.
• Must be willing to work on-site in Kuala Lumpur.

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• Answer incoming calls from Australian customers, addressing inquiries and resolving issues efficiently and professionally.
• Provide accurate and timely information to customers regarding products, services, and account details.
• Document all customer interactions and resolutions in the company's CRM system.
• Troubleshoot customer problems, offering effective solutions and escalating complex issues to senior team members when necessary.
• Proactively identify opportunities to improve customer satisfaction and enhance the overall customer experience.
• Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
• Maintain a thorough understanding of company policies, procedures, and product knowledge to accurately assist customers.

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• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

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Customer service Problem Solving Listening Resolving Conflict Phone Skills Customer Inquiries Communication Skill Customer Satisfaction Fluency in Cantonese Fluency in Cantonese and Mandarin

Skills Required