Job Description

The role of an Inbound and Outbound Executive involves managing and coordinating various aspects of travel arrangements for clients. Inbound Responsibilities: Handle inquiries and provide information to potential clients regarding inbound travel services, such as tour packages, accommodation, transportation, and attractions. Assist clients in planning their itineraries, taking into account their preferences, budget, and any specific requirements. Coordinate with hotels, tour operators, and other service providers to arrange bookings and confirmations for clients. Ensure timely and accurate communication with clients, addressing any concerns, answering queries, and providing necessary travel documents. Monitor and maintain records of bookings, payments, and client details. Provide excellent customer service, resolving any issues that may arise during clients\' travel. Outbound Responsibilities: Promote outbound travel packages and destinations to potential clients, including group tours, individual travel, and specialized trips. Develop and maintain relationships with travel suppliers, such as airlines, hotels, and local tour operators, to negotiate competitive rates and secure favorable terms. Create customized travel itineraries and proposals based on clients\' preferences, budget, and travel requirements. Coordinate and book flights, accommodations, transportation, and additional services for clients. Assist clients with visa applications, passport requirements, and travel insurance. Stay updated on industry trends, new destinations, and travel regulations to provide accurate information and advice to clients. General Skills and Qualifications: Good knowledge of travel destinations, attractions, and travel industry trends. Excellent communication and interpersonal skills to interact with clients, suppliers, and colleagues effectively. Strong organizational abilities to handle multiple tasks, bookings, and client requests simultaneously. Attention to detail and accuracy in managing bookings, itineraries, and client information. Proficiency in using travel software, booking systems, and other relevant tools. Flexibility to adapt to changing client needs and work in a fast-paced environment. Problem-solving skills to address unexpected situations or client concerns during travel.
KOP MANTAP BERHAD IS A WHOLLY-OWNED SUBSIDIARY OF KOPERASI POLIS DIRAJA MALAYSIA BERHAD. As an investment arm, our focus is on revenue growth and strengthening the corporate image of the cooperative.
Bachelor\'s or Equivalent