Job Description

Salary:

Base Pay + Unlimited Commission

Application link: https://airtable.com/appytuR6ewIdKWEFA/pagOxPnArJNG2yllj/form

About Ottodot

At Ottodot, we are passionate about revolutionizing education for primary school children. We create engaging, high-quality learning experiences that empower students and support parents in key markets like

Singapore and Hong Kong

. If you are driven by a desire to make a tangible difference in a child's educational journey and are looking for a company that values innovation and impact, we want you to be a key driver of our growth.

The Opportunity

We are looking for a highly motivated and customer-focused

Inbound Sales Specialist

to join our growing, remote team. In this critical, full-funnel role, you will be the bridge between our high-quality leads (provided in-house) and satisfied, long-term customers. You will leverage your experience to

nurture and convert leads from initial contact through trial conversion, and ensure ongoing customer retention.

This is a

remote

position focused on servicing customers in

Singapore and Hong Kong

.

Key Responsibilities

As a Inbound Sales Specialist, you will

own the full customer funnel

--from the first touchpoint until successful conversion and renewal. Your primary duties will include:

Full-Funnel Conversion:

Strategically collaborate with the Marketing team to qualify inbound leads and convert them first into trial users, and then into regular, paid customers.

Multi-Channel Engagement:

Proactively engage with potential customers primarily through calls, complemented by text/messaging channels, to understand their needs and clearly articulate the value of the Ottodot platform.

Retention & Renewals:

Speak with existing customers to encourage continued enrollment, process renewals, and handle crucial tasks like managing and resolving payment-related concerns or missed payments.

Target Achievement:

Consistently meet and exceed demanding monthly and quarterly sales targets for trial enrollments and regular customer conversions in the Singapore and Hong Kong markets.

Sales Strategy & Innovation:

Actively analyze conversion blockers and propose data-driven solutions. Develop, test, and implement new ideas to optimize sales efforts, increase sign-ups, and create systems to streamline customer management and sales processes.

Product Advocacy & Feedback:

Act as the voice of the customer. Identify potential product improvements and relay detailed, actionable feedback to the Product and content teams to enhance our offerings.

CRM & Automation:

Maintain accurate records of all customer interactions and sales activities within CRM tools, leveraging technology to enhance efficiency and customer management.

Requirements

Must-Haves:

Experience:

2-3 years of proven B2C sales experience

, with a strong, measurable track record of success in a target-driven environment.

Industry Focus:

Direct sales experience within the

Education market

, ideally selling recurring services to parents of primary school-aged children.

Bilingual Proficiency:

Professional working fluency in both English and Chinese (Mandarin)

, both written and verbal, is essential to effectively communicate with parents in the Singapore and Hong Kong markets.

Tech Savviness:

Highly proficient and comfortable using CRM tools, Google Workspace, and leveraging automation/technology to manage and converse with customers efficiently.

Nice-to-Have (Bonus):

Ability to communicate in

Cantonese

is a significant advantage for engaging customers in Hong Kong.

Our Culture & Who You Are

We are looking for an individual who is not only a sales expert but also a strong cultural contributor. Success in this role means you are:

Customer Focused & KPI-Driven:

You prioritize solving user problems, proactively seek feedback, and constantly track your progress against targets to ensure you are on track.

Experimental & Accountable:

You favor quick tests and experimentation over perfection, taking

Ownership

of both successes and failures, and always following through on commitments.

Proactive Communicator:

You proactively share progress and roadblocks, and commit to

Honesty

by being candid and addressing difficult topics directly and openly.

Supportive Team Player:

You provide constructive feedback and offer help to colleagues without being asked, celebrating team wins together.
Note: There is a 3-month probation period, during which performance will be evaluated monthly. Upon successful completion, you will be assessed for a permanent role.

Ready to own our customer journey and drive growth?

Apply now to join the Ottodot team!

Application link: https://airtable.com/appytuR6ewIdKWEFA/pagOxPnArJNG2yllj/form

Job Type: Full-time

Pay: RM2,551.45 - RM7,819.71 per month

Work Location: Remote